Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include Gift Cards and Sale items. 


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial credits are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.
If you are approved, then your credit will be processed, and a credit will automatically be filed. 

Late or missing credits (if applicable)
If you haven’t received a credit yet, please contact us at ellablueboerne@hotmail.com.

Sale items (if applicable)
Only regular priced items may be returned for credit, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ellablueboerne@hotmail.com and send your item to: Ella Blue, 146 S Main St, Boerne TX 78006-2308, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.


Shipping
To return your product, you should mail your product to: Ella Blue, 146 S Main St, Boerne TX 78006-2308, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.